Exchange Policy

Exchange Policy

 

We offer exchange of purchased product(s) within 7 days from the date of delivery based on the following two reasons only:

• Item / size has been wrongly delivered and not according to your order.
• Product has some manufacturing defect.

Any claims regarding discrepancy in quantity of articles received shall be entertained only within 24 hours of receiving the order.

Please note that the product must be unused, with all the product tags intact and with the purchase invoice. Items bought on sale cannot be exchanged. Due to the differences in devices screen resolution and lighting used during photo shoot, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason.

Contact our customer service by emailing us the images of defected products at customercare@amnakhadija.com for guidance related to the process.

After the product is received back and our quality team has reviewed the product, you will be offered an exchange with the correct product.However exchange will entirely be dependent on the availability. In case when the item is not available, you will be provided with an Online Store Coupon that you can use in your next order.

Products purchase through sale will not be eligible for exchanges, all purchases / deliveries are final.

You will be responsible for paying for your own shipping costs for returning your item. 

Order Cancellation
You may cancel your order before it is confirmed / processed. Once the order is shipped you will receive an email regarding tracking information. If you are from Pakistan you may receive an SMS as well.

If a credit card based order is requested to be cancelled after it has been placed, cancellation will be done based on request before shipping / process has begun. In this case, bank transactional charges will be charged to the customer.

After an order is shipped, the 'Exchange Policy' applies on your order (where applicable). For credit card orders, after the realization of payment, the 'Exchange Policy' will be applicable. Amna Khadija reserves the right to cancel / amend an order. Most common reasons includes: Item is not available, customer address / contact info is not valid, International order placed on COD, Stitching is requested with Cash on Delivery Order or Credit card payment is declined by the issuer.