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You may cancel your order before it is confirmed / processed. Once the order is shipped you will receive an email regarding tracking information. If you are from Pakistan you may receive an SMS as well.
If a credit card based order is requested to be cancelled after it has been placed, cancellation will be done based on request before shipping / process has begun. In this case, bank transactional charges will be charged to the customer.
After an order is shipped, the 'Exchange Policy' applies on your order (where applicable). For credit card orders, after the realization of payment, the 'Exchange Policy' will be applicable. Amna Khadija reserves the right to cancel / amend an order. Most common reasons includes: Item is not available, customer address / contact info is not valid, International order placed on COD, Stitching is requested with Cash on Delivery Order or Credit card payment is declined by the user.